"According to Harvard Business Review, by 2020, customers will manage 85% of … [Read more...]
Author: David Brock
AI/Machine Language Will Manager 85% Of Customer Interactions
When Will We Stop Thinking Our Customers Are Stupid? Posted on October, 2017
I'm beginning to think far too many sales and marketing people think customers … [Read more...]
Automating Sales Coaching Posted on October, 2017
The sales automation suppliers are catching onto the idea of leveraging … [Read more...]
The Faces Of Our Customers Posted on October, 2017
Recently, I've been trying something new when I meet with clients. I ask, "When … [Read more...]
CXO's---It's Getting Crowded At The "CEO's Table" Posted on September, 2017
Nearly every day, I read of a new CXO title. The latest is Chief Resilience … [Read more...]
Customers Are Choosing How To Invest Their Time, Is Investing In You Their Best Investment? Posted on September, 2017
The reality of our professional, business, (perhaps our personal lives), is that … [Read more...]
Show Your Customers That You Care Posted on September, 2017
Everything we read about customers and their attitudes about sales people is … [Read more...]
Prospecting, How Much Pre Call Research? Posted on September, 2017
How much pre-call research do you need to do to be effective in your … [Read more...]
Bad Advice: Focus Your Coaching On Your Top Performers! Posted on September, 2017
I just read some really bad advice from a really smart individual, "Managers … [Read more...]
Leadership And Empathy Posted on September, 2017
Surprisingly, one of the characteristics I see too many managers lacking is … [Read more...]
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