For some weeks, I've been on the war path about emerging trends in sales. We … [Read more...]
Tag: Customer Experience
Selling Would Be So Easy If It Weren't For Those Damn Customers!
Sales People Don't Message, They Have Conversations Posted on April, 2017
I've spent the past couple of days at the TOPO Summit. It's become one of 3 … [Read more...]
Relationships Are Secondary To Sales Effectiveness Posted on April, 2017
I find myself in an unusual position. I've always been biased more to the … [Read more...]
What If The Half Truths About Sales Were Absolutely True? Posted on April, 2017
It's not often I disagree with Anthony Iannarino's take on things. He recently … [Read more...]
The Problem With Efficiency Posted on March, 2017
We design our organizations to be lean mean selling machines. Each step of … [Read more...]
"Just the facts, Ma'am..." Posted on March, 2017
The phrase, "Just the facts, Ma'am, " is attributed to Detective Sergeant Joe … [Read more...]
Understanding Our Customers' Experiences Posted on March, 2017
We're doing some renovations in our home. These include changes in the Master … [Read more...]
We Always Make An Impression! Posted on March, 2017
There was an interesting comment in one of my latest rants, "God, Save Me From … [Read more...]
The Greatest Disservice We Can Do To Our Customers, Waiting For Them To Buy! Posted on March, 2017
There are just too many stupid conversations about the digitally savvy customer … [Read more...]
Of Course Sales Is About Relationships! Posted on March, 2017
I am fuming at one of the most amazingly naive posts about "the Death Of … [Read more...]
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