Category: Transformation

Just Because It's Interesting To You, Doesn't Mean I Care
Posted on October, 2013

The phone rang, a sales person introduced himself asking, "Who's in charge of … [Read more...]

Many of you know that I spent much of my career in IBM, starting as a sales … [Read more...]

September 20, 2013 by David Brock 5 Comments

I spend most of my time with extremely experienced sales executives and … [Read more...]

September 18, 2013 by David Brock 4 Comments

Technology has extended wonderful capabilities to make us more efficient. We … [Read more...]

It's so easy to lose sight of our goals and what we are trying to achieve. We … [Read more...]

September 9, 2013 by David Brock 6 Comments

Sometimes, I think we get customer service wrong. We try to create outstanding … [Read more...]

Too often, we think of the customer's buying process as something that, once we … [Read more...]

As sales and marketing professionals, we're consumed with the change in our … [Read more...]

As sales professionals, we're supposed to really understand our customers-their … [Read more...]

Without a doubt, our personal and business worlds are complicated--and getting … [Read more...]